Florida Local Government Briefing
How Sumter County Handles
Resident Calls with AI
A short operational discussion with county leadership on automating countywide call volume with voice AI.
Stephen Kennedy
Assistant County Administrator
Sumter County, Florida
Thursday, April 30|3:00 PM Eastern
Register
Sumter County recently deployed an AI voice intake layer to help manage routine resident calls and free staff to focus on more complex cases.
In this briefing, county leadership will share
What triggered the initiative
How the deployment worked
Lessons learned from implementation